Processes, you fool!

The way we are organized impacts our results. Keeping processes effective requires application of a continuous improvement pattern - otherwise processes decline in their competitiveness, if not in a short, than surly in long term. Key to improvement mindset is to...

czytaj dalej

First Things First

When the forest is on fire, nobody looks at the roses. If you are struggling to make ends meet, the whole focus you have is to earn more, so the “if-then” goals take over your passion, autonomy and purpose. Until it changes, your motivation is spoiled, and every...

czytaj dalej

Short vs Long Term

Focusing on short-term goals is what we often do. The goals are quarterly based, so why should we not pay special attention to them? That seems natural, but can only work if we have both short and long-term goals in our planning scope. Ideally, short term should...

czytaj dalej

Rewards make us happy?

Rewards are addictive and do not work in the long run. If rewards are given on regular basis, quickly they become a rule and status-quo or a kind of basic need from the Kano model. If taken away, the motivation will collapse, however continuing to give rewards makes...

czytaj dalej

Goals Against Innovation

Extrinsic motivators that are set by others narrow our focus. “If you will…, then you will get…”-kind of goals limit our perception and imagination. We are so focused on fulfilling those certain “ifs” that we forget a bigger picture. This is especially true for...

czytaj dalej

NPS – Net Promoter Score

Measuring satisfaction is a necessity. Data does not lie, however in order to make it meaningful, we need a way to catch not only the number, but also emotions behind it. This is where the "ultimate question" can be very helpful: "How likely is it that you would...

czytaj dalej
Scroll Up